Terms and Conditions

Last Updated: 28 January 2026

1. About These Terms

These Terms and Conditions ("Terms") govern your use of the Watts On Roof Limited website (wattsonroof.co.uk) and the purchase of our solar installation services. By using this website or engaging our services, you agree to these Terms.

2. Company Information

Watts On Roof Limited is a company registered in England and Wales.
Company Number: 16777865
Registered Office: 31 Alston Avenue, Newcastle Upon Tyne, NE6 4BB
Email: hello@wattsonroof.co.uk
Phone: 0191 123 4567

3. Services

We provide the following services:

• Solar PV system design and installation (residential and commercial)
• Battery energy storage system installation
• EV charging point installation
• Roof surveys and compatibility assessments
• System monitoring, maintenance, and support
• MCS certification and grid connection services

4. Quotations and Pricing

4.1 Quote Validity

• All quotes are valid for 30 days from the date of issue
• Quotes are subject to a site survey and may be adjusted based on findings
• Prices include VAT where applicable (0% VAT for residential solar PV)

4.2 Price Changes

We reserve the right to adjust pricing if:

• The survey reveals additional work required (e.g., roof repairs, electrical upgrades)
• Equipment prices increase due to manufacturer changes or currency fluctuations
• Government incentives or VAT rates change

Any price changes will be communicated and require your approval before work proceeds.

5. Survey and Assessment

5.1 Free Survey

• We provide a free, no-obligation roof survey and system design
• Surveys are conducted by qualified engineers
• You must provide safe access to the roof and electrical systems

5.2 Survey Findings

If the survey reveals that your property is unsuitable for solar (e.g., structural issues, excessive shading, electrical limitations), we will inform you and provide recommendations. No charges apply for the survey.

6. Installation Process

6.1 Timeline

• Typical installation timelines: 4-8 weeks from order confirmation to completion
• We will provide a provisional installation date subject to weather, material availability, and DNO approval
• Delays may occur due to adverse weather, supply chain issues, or grid connection delays

6.2 Access and Cooperation

You agree to:

• Provide safe access to the property, roof, and electrical consumer unit
• Ensure pets are secured during installation
• Be present or provide a representative during installation
• Inform us of any hazardous materials (e.g., asbestos) prior to installation

6.3 Permissions

• Most solar installations are permitted development and do not require planning permission
• Listed buildings, conservation areas, and flats may require consent—you are responsible for obtaining this
• We handle DNO (Distribution Network Operator) G99 applications on your behalf

7. Payment Terms

7.1 Deposit

• A 25% deposit is required to confirm your order and secure materials
• Deposits are non-refundable once materials are ordered (see Cancellation Rights below)

7.2 Balance Payment

• The remaining balance is due upon completion of installation and commissioning
• Payment methods: Bank transfer, debit card, credit card (2% surcharge may apply)
• We do not accept cash payments over £500

7.3 Finance Options

We offer finance through approved third-party providers. Finance is subject to credit approval and separate terms apply.

8. Warranties and Guarantees

8.1 Equipment Warranties

• Solar Panels: 25-year performance warranty (typically 80% output at 25 years), 10-15 year product warranty
• Inverters: 5-12 year manufacturer warranty (extended warranties available)
• Batteries: 10 year warranty or 6,000-10,000 cycles (whichever comes first)
• EV Chargers: 3 year manufacturer warranty

8.2 Installation Warranty

• We provide a 10-year workmanship warranty covering installation defects
• Roof penetrations are covered by a 10-year weatherproofing guarantee
• Insurance-backed warranty available (optional, additional cost)

8.3 Warranty Claims

To claim under warranty:

• Contact us at warranty@wattsonroof.co.uk
• Provide photos, system monitoring data, and fault description
• Allow reasonable access for inspection
• Warranties are void if unauthorized modifications are made

9. Performance Estimates

9.1 Generation Estimates

• Energy generation estimates are based on industry-standard tools (PVGis, SAP) using local irradiance data
• Actual performance may vary due to weather, shading, panel degradation, and system losses
• We provide realistic, conservative estimates—not best-case scenarios

9.2 Savings Estimates

• Savings depend on your energy consumption patterns, electricity rates, and export tariffs
• Future savings are estimates only and not guaranteed
• Energy price fluctuations, tariff changes, and consumption changes will affect actual savings

10. Cancellation and Refunds

10.1 Consumer Contracts Regulations (14-Day Cooling Off)

• You have 14 days from the date of contract to cancel without reason (Distance Selling Regulations)
• If installation begins within the 14-day period (with your consent), cancellation may incur charges for work completed
• Deposits are refundable during the cooling-off period unless materials have been ordered

10.2 Cancellation After Cooling Off Period

After 14 days, cancellation may incur:

• Loss of deposit if materials have been ordered
• Charges for work completed (surveys, design, partial installation)
• Restocking fees for returned equipment (typically 20%)

11. Limitation of Liability

11.1 Our Liability

• We are liable for death or personal injury caused by our negligence
• We are liable for fraudulent misrepresentation
• We are NOT liable for indirect or consequential losses (e.g., lost profits, energy bill increases due to system downtime)
• Our total liability is limited to the contract value

11.2 Force Majeure

We are not liable for delays or failures due to events beyond our control (extreme weather, pandemics, supply chain disruptions, grid connection delays).

12. Intellectual Property

All content on this website (text, images, logos, designs) is owned by Watts On Roof Limited and protected by copyright. You may not reproduce, distribute, or modify content without written permission.

13. Data Protection

Your personal data is processed in accordance with our Privacy Policy and UK GDPR. See our Privacy Policy for details.

14. Complaints Procedure

If you are dissatisfied with our services:

1. Contact us at complaints@wattsonroof.co.uk with details
2. We will acknowledge within 3 working days and investigate
3. We aim to resolve complaints within 14 days
4. If unresolved, you may escalate to an Alternative Dispute Resolution (ADR) scheme or the MCS redress scheme (RECC)

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of updated Terms.

17. Contact Us

For questions about these Terms:
Email: hello@wattsonroof.co.uk
Phone: 0191 123 4567
Post: Watts On Roof Limited, 31 Alston Avenue, Newcastle Upon Tyne, NE6 4BB