Privacy Policy

Last Updated: 28 January 2026

1. Introduction

Watts On Roof Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wattsonroof.co.uk or use our services.

Data Controller:
Watts On Roof Limited
Company Number: 16777865
Registered Office: 31 Alston Avenue, Newcastle Upon Tyne, NE6 4BB
Email: privacy@wattsonroof.co.uk

2. Information We Collect

2.1 Information You Provide

• Contact Forms: Name, email, phone number, property address, message content
• Quote Requests: Property details, roof information, energy consumption, current bills
• Survey Bookings: Name, address, contact details, preferred appointment times
• Accounts: If you create an account (monitoring portal), email, password, system details

2.2 Automatically Collected Information

• Analytics: IP address, browser type, device type, pages visited, time on site (via Google Analytics)
• Cookies: Session cookies, preference cookies, analytics cookies (see Cookie Policy below)
• Server Logs: Access logs including IP, timestamp, pages accessed

3. How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: Process quote requests, schedule surveys, design solar systems, install equipment
• Communication: Respond to inquiries, send appointment confirmations, provide customer support
• Legal Obligations: MCS certification, DNO notifications, building control, warranty registration
• Marketing: Send newsletters, promotional offers (only with your consent, opt-out available)
• Improvement: Analyze website usage to improve user experience and services
• Legal Compliance: Comply with UK GDPR, consumer protection laws, industry regulations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Consent: Marketing communications, non-essential cookies
• Contract Performance: Processing quotes, installations, after-sales service
• Legal Obligation: MCS certification, tax records, consumer rights compliance
• Legitimate Interests: Fraud prevention, website security, business analytics

5. Data Sharing and Disclosure

We may share your data with:

• Suppliers: Solar panel manufacturers, inverter suppliers (for warranty registration)
• Partners: MCS certification bodies, DNO operators, finance providers
• Service Providers: Email hosting, CRM systems (Salesforce, HubSpot), analytics (Google)
• Legal Authorities: When required by law or to protect our rights

We do NOT sell your personal data to third parties.

6. Data Retention

• Quote Requests: 2 years (unless you become a customer)
• Customer Records: 7 years (HMRC tax requirements)
• Installation Records: 25 years (warranty and insurance purposes)
• Marketing Consent: Until you withdraw consent or 3 years of inactivity

7. Your Rights (UK GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion (subject to legal retention requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Opt-out of marketing at any time
• Complain: Lodge a complaint with the ICO (ico.org.uk)

To exercise these rights, email privacy@wattsonroof.co.uk

8. Cookies

We use cookies to improve your experience:

• Essential: Session management, security (cannot be disabled)
• Analytics: Google Analytics to understand site usage (opt-out available)
• Preferences: Remember cookie consent choices

Manage cookies via our Cookie Consent banner or your browser settings.

9. Security

We implement appropriate technical and organizational measures:

• HTTPS encryption for all data transmission
• Secure servers with regular security patches
• Access controls and password policies
• Regular backups and disaster recovery procedures
• Staff training on data protection

10. Third-Party Links

Our website may link to external sites (e.g., manufacturer websites, government schemes). We are not responsible for the privacy practices of these sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For privacy-related questions:
Email: privacy@wattsonroof.co.uk
Phone: 0191 123 4567
Post: Watts On Roof Limited, 31 Alston Avenue, Newcastle Upon Tyne, NE6 4BB